Company Policies

 

Pricing Disclaimer
The prices on Value Tester web site(s), including the online store, are those in effect on the publication date and are subject to change without notice. If you need to confirm pricing, please call us at   602-795-8292 to obtain current price quotations

PAYMENTS:

We accept credit cards: American Express, Visa, Master Card and Discover.

International Customers: We accept payment by way of electronic funds (wire) transfer, or international cashiers check. We do not offer C.O.D. terms. For additional information see International section.

SHIPPING METHODS/TIMEFRAMES
Shipping Information: Orders for in-stock products placed from the Value Testers Online Catalog that are received by 4:00pm MST Monday - Friday (except holidays) will be shipped within 48 hours via best method for established accounts or authorized credit card payments. Most orders ship on the same day.
Online orders are shipped via United Parcel Service (UPS)
UPS Ground: Delivered anywhere in the Continental United States* within 6 business days.
UPS Overnight shipping: Value Testers can accommodate for express shipping. Place your order by 12:00pm Mountain Standard Time to ensure that orders for in-stock items can ship that day. Express order charges will be added to your invoice.
* Shipments to Alaska and Hawaii may include a shipping surcharge, if UPS charges exceed our shipping charge by more than ten percent.


Orders: There is no minimum order requirement.

Special Prices, Promos and Free Products:

Our site offers many products at discount or special prices. Some orders may qualify for free gifts or promotional add-ons if purchased at the price advertised online. These promotions are offered directly by Valuetesters.com. If orders are placed at a price offered by phone or electronic quotation, such orders do not qualify for free products or promotions. Promotions offered by the manufacturer are still valid on all orders of corresponding products.


Shipping Cost: We use UPS cost as a base to calculate the cost of shipping for your order(s).
Please contact your Customer Support Representative for further details.


Shipments to Canada
All shipments to Canada are sent via USPS EMS Global Express service provided by US Postal Service. We chose this service, as it provides speedy delivery (3 to 5 days), and economic cost. We can secure overnight shipments via UPS or FedEx, but due to high and variable cost, we will do it based on your particular request placed with us either by phone or email.

International Shipments
See International section for detailed information.


Tracking
Customers who provide a valid email address when placing an order will automatically receive an email from the carrier containing a tracking number and a link to the carrier's web site to retrieve tracking info when your order is scanned into their system from our dock. This email will be sent to the return email address provided when the order is placed. Upon request (in the "Special Instructions" field of the checkout page) this email can be sent to two email addresses.
On orders that ship directly from the manufacturer's warehouse, the carrier will not send a tracking email by default. If for any reason you do not receive a tracking email from the carrier, please feel free to contact us and we will be happy to provide tracking information.

Product Pictures: product pictures may not represent the actual look of the product, as manufacturers often upgrade their parts, or not always make  product pictures available to distributors in a timely manner.  You need to read product description and characteristics to determine all product features.  Our customer support is available for any consultation regarding product features or applications.

Disclaimer of Warranties and Return Policy
Value Testers offers a 30-day return policy on selected items based on manufacturer return policies. Therefore, returns will be accepted only with RMA number issued to a particular client for a particular product.  Products with NIST Certificate of Calibration are not returnable, due to specific calibration service rendered for this product.  Special order products are not returnable, as well. Please e-mail our Customer Support Department at support@valuetesters.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to Value Testers. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.

All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

Shipping charges on returned items are the customer's responsibility; Value Testers will match the shipping method and pay for shipping on replacement or exchange item(s).

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.

If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Value Testers to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Value Testers immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Value Testers of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.  Contact Customer Support at support@valuetesters.com or your Value Testers account manager to arrange for carrier inspection and a pick up of damaged merchandise.


NON-DEFECTIVE returns can be accepted directly by Value Testers within 30 days from the invoice date, at Value Testers's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
Due to manufacturer's policies, close-outs or in the case of specially ordered items: products may be non-returnable; Customers must contact respective manufacturers directly for service.


Value Testers reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.


THIS SITE IS PROVIDED BY VALUE TESTERS ON AN "AS IS" AND "AS AVAILABLE" BASIS. VALUE TESTERS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VALUE TESTERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VALUE TESTERS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM VALUE TESTERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VALUE TESTERS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THE WARRANTIES SET FORTH HEREIN GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. IF A PRODUCT HAS BEEN PURCHASED FOR CONSUMER USE AS DEFINED BY 15 U.S.C. 2301, ANY IMPLIED WARRANTY OR WARRANTIES SHALL EXPIRE ON EXPIRATION OF ANY EXPRESS WARRANTY.