Customer Service

Valuetesters.com - The Internet's Leading Source for Quality Electrical, HVAC, Industrial, Irrigation, Laboratory, Telecom, Datacom, and LAN Network Testers.

Our Address:

Value Testers, LLC
610 E. Bell Rd., # 2-291
Phoenix, AZ, 85022
USA
Phone: (602) 795-8292      
Fax: (602) 795-4624

Email:customercare@valuetesters.com

Our customer service hours are Monday through Friday 7 am to 6 pm MST.

ORDER METHOD:

Orders ONLINE: SSL Secure Web Site (24/7)

Orders by Phone: (602)-795-8292      (MST - Mon. Fri. 7 am 6 pm)
Orders by Fax: (602)-795-4624 (24/7)

PAYMENTS:

We accept credit cards: American Express, Visa, Master Card and Discover.

We also accept PayPal and Google Checkout. To use this form of payment, please go through regular check out. We can also send you a quote, and our PayPal account information for your payment.

International Customers: We accept payment by way of electronic funds (wire) transfer, or international cashiers check, and PayPal. We do not offer C.O.D. terms. For additional information see International section.

SHIPPING METHODS/TIMEFRAMES

Shipping Information: Orders for in-stock products placed from the Value Testers Online Catalog that are received by 4:00pm MST Monday - Friday (except holidays) will be shipped within 48 hours via best method for established accounts or authorized credit card payments. Most orders ship on the same day.
Online orders are shipped via United Parcel Service (UPS)
UPS Ground: Delivered anywhere in the Continental United States* within 6 business days.
UPS Overnight shipping: Value Testers can accommodate for express shipping. Place your order by 12:00pm Mountain Standard Time to ensure that orders for in-stock items can ship that day. Express order charges will be added to your invoice.


* Shipments to Alaska and Hawaii may include a shipping surcharge, if UPS charges exceed our shipping charge by more than ten percent.


Orders: There is no minimum order requirement.  Special orders for not-in-stock products are non-cancelable.


Shipping Cost: We use UPS cost as a base to calculate the cost of shipping for your order(s).
Please contact your Customer Support Representative for further details.


Shipments to Canada
All shipments to Canada are sent via USPS EMS Global Express service provided by US Postal Service. We chose this service, as it provides speedy delivery (3 to 5 days), and economic cost. We can secure overnight shipments via UPS or FedEx, but due to high and variable cost, we will do it based on your particular request placed with us either by phone or email.


International Shipments
See International section for detailed information.


TRACKING
Customers who provide a valid email address when placing an order will automatically receive an email from the carrier containing a tracking number and a link to the carrier's web site to retrieve tracking info when your order is scanned into their system from our dock. This email will be sent to the return email address provided when the order is placed. Upon request (in the Special Instructions field of the checkout page) this email can be sent to two email addresses.
On orders that ship directly from the manufacturer's warehouse, the carrier will not send a tracking email by default. If for any reason you do not receive a tracking email from the carrier, please feel free to contact us and we will be happy to provide tracking information.