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Return and Refund Policy

Disclaimer of Return Policy

 

Value Testers offers a 30-day return policy on selected items based on manufacturer return policies. Therefore, returns will be accepted only with RMA number issued to a particular client for a particular product.  Products with NIST Certificate of Calibration are not returnable, due to specific calibration service rendered for this product.  Special order products are not returnable, as well.

 

Please e-mail our Customer Support Department at support@valuetesters.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to Value Testers. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.

 

All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Returns of incomplete products are subject to a 15 percent or higher restocking fee, depending on missing elements.

 

Shipping charges on returned items are the customer's responsibility; Value Testers will pay for shipping of replacement or exchange item(s). The standard ground shipping is used for sending replacement or exchange item(s). In case of the International shipments, the client is responsible for covering the cost of shipping the product to US and from US to its home country. Value Testers covers the cost of shipping within the US only, if the client uses the US based freight forwarding company.

 

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.

 

If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Value Testers to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Value Testers immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Value Testers of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.  Contact Customer Support at support@valuetesters.com or your Value Testers account manager to arrange for carrier inspection and a pick up of damaged merchandise.

 

DEFECTIVE returns can be returned directly to Value Testers within 30 days from the invoice date, at Value Testers's discretion for: credit, replacement, exchange or repair.

 

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.

 

NON-DEFECTIVE returns can be accepted directly by Value Testers within 30 days from the invoice date, at Value Testers's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.

 

Due to manufacturer's policies, close-outs or in the case of specially ordered items: products may be non-returnable; Customers must contact respective manufacturers directly for service.

 

Value Testers reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.

 

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