Valuetesters.com - The Internet's Leading Source for Quality
Electrical, HVAC, Industrial, Irrigation, Laboratory, Telecom, Datacom, and LAN
Network Testers.
Our Address:
Wilmington,NC, 28412
USA
Phone: (602) 795-8292
Fax: (602) 795-4624
Email: [email protected]
Our customer service hours are Monday through Friday 8 am to 7 pm EST.
ORDER METHOD:
Orders ONLINE: SSL Secure Web Site (24/7)
Orders by Phone: (602)-795-8292 (EST - Mon. Fri. 8 am 7 pm)
Orders by Fax: (602)-795-4624 (24/7)
We offer customer sign up during the order placement
process. Customers, who register will
have access to their order information, tracking orders, placing repeat orders,
requesting RMAs, etc. Please know, if
you make a purchase, as a “Guest”, you won’t have access to that information
and would have to call us to receive tracking number.
PAYMENTS:
We accept credit cards: American Express, Visa, Master Card
and Discover.
We also accept PayPal and Google Checkout. To use this form
of payment, please go through regular check out. We can also send you a quote,
and our PayPal account information for your payment.
International Customers: We accept payment by way of
electronic funds (wire) transfer, or international cashiers check, and PayPal.
We do not offer C.O.D. terms. For additional information see International
section.
SHIPPING METHODS/TIMEFRAMES
Shipping Information: Orders for in-stock products placed
from the Value Testers Online Catalog that are received by 4:00pm MST Monday -
Friday (except holidays) will be shipped within 48 hours via best method for
established accounts or authorized credit card payments. Most orders ship on
the same day.
Online orders are shipped via United Parcel Service (UPS)
UPS Ground: Delivered anywhere in the Continental United
States* within 6 business days.
UPS Overnight shipping: Value Testers can accommodate for
express shipping. Place your order by 12:00pm Mountain Standard Time to ensure
that orders for in-stock items can ship that day. Express order charges will be
added to your invoice.
* Shipments to Alaska and Hawaii may include a shipping
surcharge, if UPS charges exceed our shipping charge by more than ten percent.
Orders: There is no minimum order requirement. Special orders for not-in-stock products are
non-cancelable.
Shipping Cost: We use UPS cost as a base to calculate the
cost of shipping for your order(s).
Please contact your Customer Support Representative for
further details.
Shipments to Canada
All shipments to Canada are sent via USPS EMS Global Express
service provided by US Postal Service. We chose this service, as it provides
speedy delivery (3 to 5 days), and economic cost. We can secure overnight
shipments via UPS or FedEx, but due to high and variable cost, we will do it
based on your particular request placed with us either by phone or email.
International Shipments
See International section for detailed information.
TRACKING
Customers who provide a valid email address when placing an
order will automatically receive an email from the carrier containing a
tracking number and a link to the carrier's web site to retrieve tracking info
when your order is scanned into their system from our dock. This email will be
sent to the return email address provided when the order is placed. Upon
request (in the Special Instructions field of the checkout page) this email can
be sent to two email addresses.
On orders that ship directly from the manufacturer's
warehouse, the carrier will not send a tracking email by default. If for any
reason you do not receive a tracking email from the carrier, please feel free
to contact us and we will be happy to provide tracking information.