Disclaimer of Return Policy
Value Testers offers a 30-day return policy on selected
items based on manufacturer return policies. Therefore, returns will be
accepted only with RMA number issued to a particular client for a particular
product. Products with NIST Certificate
of Calibration are not returnable, due to specific calibration service rendered
for this product. Special order products
are not returnable, as well.
Please e-mail our Customer Support Department at
[email protected] to obtain a Return Merchandise Authorization (RMA)
number before shipping your product back to Value Testers. Returns may not be
accepted without a valid RMA number. For faster service, please have the following
information on hand when calling for an RMA number: customer name, invoice
number, serial number and the reason for the return.
All products returned MUST: be 100 percent complete and
contain ALL original manufacturer boxes with the original UPC code and packing
materials, all manuals, blank warranty cards, accessories and any other
documentation included with the original shipment. Returns of incomplete products
are subject to a 15 percent or higher restocking fee, depending on missing
elements.
Shipping charges on returned items are the customer's
responsibility; Value Testers will pay for shipping of replacement or exchange
item(s). The standard ground shipping is used for sending replacement or
exchange item(s). In case of the International shipments, the client is
responsible for covering the cost of shipping the product to US and from US to
its home country. Value Testers covers the cost of shipping within the US only,
if the client uses the US based freight forwarding company.
For your protection, we strongly recommend you fully insure
your return shipment in case of loss or damage. Please use a carrier that is
able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it
back to the carrier attempting delivery. If you accept the package make sure it
is noted on the carrier's delivery record in order for Value Testers to file a
damage claim. Save the merchandise AND the original box and packing it arrived
in, notify Value Testers immediately to arrange for a carrier inspection and a
pick up of damaged merchandise. If you do not notify Value Testers of damaged
goods within the first 15 days of arrival, our regular return policy will
override any claim of damage, and will fall under all current manufacturer
restrictions. Contact Customer Support
at [email protected] or your Value Testers account manager to arrange for
carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to Value Testers
within 30 days from the invoice date, at Value Testers's discretion for:
credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our
detailed policy. Any item that is missing the UPC code will ONLY be replaced
with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by Value Testers within 30 days from the invoice date, at Value Testers's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. Some manufacturers impose higher restocking fees. Products from Yellow Jackets and Subsurface are subjected to 20 percent restocking fee.
Due to manufacturer's policies, close-outs or in the case of
specially ordered items: products may be non-returnable; Customers must contact
respective manufacturers directly for service.
Value Testers reserves the right to authorize product
returns beyond 30 days from the invoice date. If the product is accepted after
30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping
charges are not refunded on returned items.
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